I-5 Whys analysis iyindlela yokuxilonga esetshenziselwa ukuhlonza nokuchaza amaketango ezimbangela, ngenhloso yokuchaza kahle umsuka wenkinga. Kubuye kwaziwe ngokuthi i-Five Whys analysis noma i-Five Why analysis. Ngokuqhubeka nokubuza ukuthi kungani isigameko esandulele senzeke, imibuzo iyama lapho impendulo ithi “asikho isizathu esihle” noma lapho kutholwa imodi entsha yokwehluleka. Ukubhekana nembangela kubalulekile ukuvimbela ukuphindeka kwenkinga. Noma isiphi isitatimende esikudokhumenti esiqukethe igama elithi “kungani” sihlose ukuchaza umsuka wangempela (ngokuvamile odinga okungenani “izizathu” ezinhlanu, nakuba kungase kube okukodwa noma ngisho nangaphezu kweshumi ukuhlonza umsuka).
(1) Ukuqonda isimo samanje:
① Ukuhlonza inkinga: Esinyathelweni sokuqala sendlela, uqala ukuqonda inkinga engaba nkulu, engacacile, noma eyinkimbinkimbi. Unolwazi oluthile kodwa hhayi amaqiniso anemininingwane. Umbuzo: Ngazini?
② Ukucacisa inkinga: Isinyathelo esilandelayo endleleni ukucacisa inkinga. Ukuze uthole ukuqonda okucacile, buza: Kwenzekani ngempela? Kwakufanele kwenzekeni?
③ Ukubola inkinga: Kulesi sinyathelo, uma kunesidingo, inkinga ihlukaniswe yaba izingxenye ezincane, ezizimele. Yini enye engiyaziyo ngale nkinga? Ingabe zikhona ezinye izinkinga ezincane?
④ Ukuthola izimbangela ezibalulekile: Manje, kugxilwe ekutholeni izimbangela zangempela eziyinhloko zenkinga. Udinga ukulandelela emuva ukuze uqonde izimbangela eziyinhloko eziyinhloko. Umbuzo: Kufanele ngiye kuphi? Yini okufanele ngiyibheke? Ubani ongase abe nolwazi mayelana nenkinga?
⑤ Ukubamba ukuthambekela kwenkinga: Ukuze ubambe ukuthambekela kwenkinga, buza: Ubani? Yiphi? Ngasiphi isikhathi? Kangakanani? Malini? Ukubuza le mibuzo ngaphambi kokubuza ukuthi kungani kubalulekile.
Xhumana nathi:
yanjing@1vtruck.com +(86)13921093681
duanqianyun@1vtruck.com +(86)1306005831
liyan@1vtruck.com +(86)18200390258
Isikhathi sokuthumela: Jun-08-2023
